This Privacy Policy explains how GLOBAL GATE LLC, doing business as Global Gate Tax Relief ("we," "us," or "our"), collects, uses, and protects your information when you interact with us, including through our website, chat widget, email, phone calls, and SMS text messaging.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information — your name, phone number, and email address when you start a chat, request a consultation, or fill out a form.
- Tax situation details — information you choose to share about your tax matter, such as the approximate amount owed and the type of issue, so we can determine how we may be able to help.
- Message content — the content of messages you exchange with us through chat, email, or SMS.
- Usage data — basic technical information such as device type and browser, collected automatically.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and evaluate how we may assist with your tax matter.
- Schedule and confirm consultations with our team.
- Send you text messages and reminders related to your inquiry, when you have opted in.
- Provide customer support and service updates.
- Comply with our legal and regulatory obligations.
3. SMS / Text Messaging
Consent: By providing your phone number through our chat widget or a form, you consent to receive SMS text messages from Global Gate Tax Relief related to your tax relief inquiry, including conversational replies, appointment confirmations, reminders, and follow-ups. Consent to receive text messages is not a condition of any purchase.
Message frequency: Message frequency varies based on your interaction with us, typically 2–5 messages per week.
Cost: Message and data rates may apply, depending on your mobile carrier and plan.
Opt-out: You can opt out at any time by replying STOP to any message, which will end all further messaging. For help, reply HELP.
No sharing of mobile data: We do not share, sell, or rent your mobile information, including your phone number and SMS consent, to any third parties, affiliates, or lead-generation companies for their marketing or promotional purposes. SMS opt-in data is never sold or shared with anyone.
4. How We Share Your Information
We do not sell your personal information. We share information only with service providers who help us operate our business — such as our CRM, telephony, and messaging platforms — and only to the extent necessary for them to perform those services on our behalf. These providers are contractually obligated to protect your information and may not use it for their own marketing. We may also disclose information where required by law or to protect our legal rights.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as needed to respond to your inquiry, provide our services, and comply with our legal obligations. When information is no longer needed, we delete or de-identify it.
7. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us using the details below. You may opt out of SMS messages at any time by replying STOP.
8. Children
Our services are intended for adults. We do not knowingly collect personal information from anyone under 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be reflected on this page.
10. Contact Us
If you have questions about this Privacy Policy, contact GLOBAL GATE LLC (d/b/a Global Gate Tax Relief) at support@globalgatetaxrelief.com.